A home loan consultations form that explains itself

15 working days after content approval, including staff review and handover. The working days are counted from the day the client approved the content, so the time the client spent gathering and signing off their material is not part of it. The launch window for a new site on each of our plans is set out on the pricing page.

The rebuilt form keeps every label visible, reports problems in place, and preserves good answers on retry. It asks for purchase or refinance goal, property state and callback time and is explicit about what is optional. The pieces that did the work: Persistent labels; Inline errors; Retained field values; Keyboard focus; Optional-field labels.

On purpose. The client is described as a help-to-buy mortgage advisers in Salem, Oregon with 13 staff, which is enough to judge whether the situation is close to yours. The quote is published with permission and attributed to Charlotte Ellery, reception supervisor, but we do not publish the business name, its logo or its web address.

No. The work was about how the website handles inquiries and content. We are not a lender, mortgage broker, loan originator or financial adviser, and nothing on a site we build quotes a rate, states eligibility or implies an approval. The wording on every page, including the route to a conversation with a licensed loan officer, is reviewed and approved by the client.